Frequently Asked Questions
Our most common questions from our guests
Q. Do you allow pets?
A. No I’m afraid we don’t.
Q. Can we use the kayak and paddleboard?
A. Yes, that’s what they are there for.
Q. Is there local shops to buy food?
A. Yes, there is a convenience store on site (1min walk) and Co-op / Tesco (5min drive).
Q. Is there take away / deliveries?
A. Yes, Seafood, Indian, Pizza, Chinese all available.
Q. Do you provide towels?
A. Bath towels and Tea towels are a plenty, please bring your own beach towel.
Q. What are the high tide times when we can’t get on the island?
A. Best way to check is http://stroodcam.co.uk/newwp/
Q. How do we pay?
A. Depending on which site you booked from, we usually send through a payment link via email. Please contact us via email for more information. We cannot accept cash or payment on the day.
Q. Where do we park?
A. Start by parking at the sales reception. Then pop into the Villa to collect your key fob to open the barrier. Park your car on the left hand parking space of the Villa.
Q. Why can’t I book for 2 nights?
A. We have a 3 night minimum stay due to cleaning and turn over
Q. Are you baby friendly?
A. Yes, we have travel cot and high chair. Please request these if required.
Q. What’s the nearest Coffee Shop?
A. Two Sugars Café is on the beach (2min walk), The Art Café is great for breakfast (15min walk).
Q. What do I need to bring?
A. Beach towel, toothbrush, toothpaste, any food items not listed below, sun cream.
Q. What are the check in and out times?
A. Standard times are; check in after 3pm and check out before 11am but usually we can be flexible if you let us know in advance.
Q. Do we need to clean when we leave?
A. All we ask is that you fill the dishwasher with any dirty crockery and pile up towels in one of the showers. Our cleaners will be booked in for the day you check out.
Q. How to find us?
A. Our postcode is CO5 8DA and the street name is Seaview Avenue. As you drive down Seaview Avenue going towards the beach, the entrance to the park is on the left at the very end of the road, signed: West Mersea Holiday Park. Drive into the park and please park your car at the sales office. Our Villa is the decking just behind the sales office and is noticeable with the Mersea Villa Sign on the apex of the roof.
Q. How to enter the Villa
A. The key is in a key box straight in front of the front door. We will email you the code roughly 1 week before your arrival date.
Items you will not need to bring:
- Kitchen Foil and Cling Film
- Tea, Coffee, Sugar, Sweetener, Mint Tea, Green Tea
- Washing up liquid, kitchen towels, bin bags, toilet roll
- Olive Oil
- Salt
- Pepper
- Hand Soap
- Shampoo
- Shower Gel
- Washing Powder
- Dish Washer Tablets
- Fabric Conditioner
- Bin Bags
- Cutlery
- Crockery
- Tea Towels
- Butter
- Ketchup
- HP Sauce
- Mayo
- BBQ Sauce
- Hair Dryer
- Iron
- Ironing Table
- Clothes Dryer